Privacy Policy

Last updated: August 5th, 2026

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1. Who we are

This website and studio are operated under the name Emérence de Potesta by:

Potesta Designs SRL
45 Rue de Borlez, 4317 Faimes, Belgium
VAT number: BE 0792.563.739

Potesta Designs SRL is responsible for the personal information collected through this website.

 

2. Information we collect

We may collect information that you provide when you:

• submit an art or celebration enquiry;

• contact the studio directly;

• place an order through the online shop;

• subscribe to studio news or other communications;

• send photographs, plans, moodboards or other project materials.

This information may include your name, email address, telephone number, billing and delivery address, project or event details, order history, correspondence and any files you choose to share.

The website may also collect limited technical information, such as your device type, browser, approximate location, pages visited and cookie preferences.

Payment information is processed securely by the payment provider available at checkout. The studio does not retain complete payment-card details.

 

3. How your information is used

Your personal information may be used to:

• respond to enquiries and assess potential commissions;

• prepare proposals, quotations and contracts;

• process, produce and deliver orders;

• communicate with you about an existing project or purchase;

• meet accounting, tax and other legal obligations;

• protect the security and proper functioning of the website;

• improve the website and understand how it is used;

• send studio news or marketing communications where you have consented to receive them.

We process information where it is necessary to take steps at your request, perform a contract, comply with a legal obligation, pursue a legitimate business interest or act with your consent.

You may withdraw consent to marketing communications at any time.

 

4. Who your information may be shared with

Information is shared only where reasonably necessary to operate the studio and provide the requested service. This may include:

• Wix, which hosts the website and provides its shop and form functionality;

• payment-processing providers;

• Gelato and other production, printing, framing, packaging or fulfilment partners;

• postal, courier and delivery providers;

• email, cloud-storage, accounting and administrative service providers;

• professional advisers or public authorities where legally required.

These providers receive only the information needed to perform their services.

The studio does not sell or rent personal information.

 

5. International data transfers

Some service providers may process information outside Belgium or the European Economic Area. Where this occurs, appropriate safeguards are used in accordance with applicable data-protection law.

 

6. Cookies

This website uses essential cookies required for functions such as security, shopping and checkout. It may also use optional analytics or marketing cookies.

Optional cookies are placed only according to the preferences selected through the website’s cookie banner. You can review or change those preferences at any time through the cookie settings. Wix distinguishes essential cookies from non-essential cookies and provides consent controls through its Privacy Center. 

 

7. How long information is kept

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• whether an enquiry develops into a commission;

• the duration of a project or customer relationship;

• legal, tax and accounting requirements;

• the need to resolve a dispute or establish legal rights.

Information that is no longer required is deleted or securely anonymised.

 

8. Your rights

Subject to applicable law, you may ask to:

• access the personal information held about you;

• correct inaccurate or incomplete information;

• have information deleted;

• restrict or object to certain processing;

• receive certain information in a portable format;

• withdraw consent at any time.

You also have the right to object to the use of your information for direct marketing. These rights are recognised under the GDPR. 

To exercise your rights, contact [email address]. Proof of identity may be requested where reasonably necessary.

You may also lodge a complaint with the Belgian Data Protection Authority.

 

9. Security

Reasonable organisational and technical measures are used to protect personal information against unauthorised access, loss, alteration or disclosure. However, no online system can be guaranteed to be entirely secure.

 

10. Changes to this policy

This policy may be updated to reflect changes to the website, the studio’s services or applicable legal requirements. The latest version will always appear on this page.